The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced persons around the world. We are the first organization to provide free and comprehensive legal representation to refugees through registration, protection, and resettlement processes. Since IRAP’s establishment, we have helped to resettle more than 3,800 individuals to 18 countries.
IRAP operates offices in the U.S. (New York City), Jordan (Amman), and Lebanon (Beirut). Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multi-national corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights in the U.S. and internationally. IRAP has over 50 full-time staff, the majority of whom are based in the New York City office, with others working in field offices in Jordan and Lebanon or remotely. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.
IRAP’s Operations Department is one of five departments (in conjunction with Legal, Policy/Communications, Development, and Litigation) and currently comprised of five team members in New York City and Beirut. IRAP’s Operations Department supports the work of our staff, interns, and volunteers around the world through IT, finance, human resources, and administrative avenues.
IRAP is seeking a passionate, experienced, and customer service focused Human Resources (HR) Manager to guide and coordinate recruitment, hiring, onboarding, and staff wellbeing efforts. The HR Manager will work on a broad range of domestic and international human resources matters to support staffing across IRAP’s offices. The HR Manager will report to IRAP’s Director of Operations and work closely with directors across offices on staffing plans, recruitment, professional development, staff benefits and support, compliance with policy, and staff performance. The HR Manager will also serve as a point person for inquiries and consultations from staff across the organization on HR matters, including issues requiring confidentiality.
Recruitment and hiring
- Provide professional support to departmental managers on recruitment and ensure that the process follows best practices
- Administer, track, and identify opportunities to strengthen the hiring and on-boarding process
- Work closely with IRAP managers across the organization to ensure that new employees are supported and receive the training they need
- Track and report on recruitment activities
- Respond to inquiries from staff across the organization about personnel policies or contract matters, and consult with the Director of Operations and other members of the leadership team, as needed
- Work closely with the Director of Operations on labor relations, providing guidance and direction to employees, supervisors, and administrators on a wide range of labor and contract matters
- Administer human resources plans and procedures and assist in the development and implementation of new personnel policies and procedures, as needed
- Manage relations and process for all staff transitions, including terminations, resignations, and family and medical leave
- Maintain all human resources data in relevant systems of record and develop reports and briefings as requested by the Director of Operations and other members of the leadership team
- Work with departmental directors and supervisors to assess professional development needs and research and propose opportunities to IRAP leadership
- Support departmental directors and supervisors to identify professional development opportunities for individual staff
- Help with the preparation of staff communication regarding benefits and professional development opportunities
Workplace and staff wellbeing
- Participate in the design and implementation of strategies that promote cultural competency and anti-oppression practices across the organization
- Proactively identify opportunities and propose strategies to improve the wellbeing of staff
- Serve as a primary point of contact for inquiries, complaints, and any sensitive personnel matters raised by staff
- Work closely with IRAP’s leadership to resolve personnel matters
- Support the Director of Operations and IRAP’s leadership to build a culture of recognition that allows staff to achieve a suitable work-life balance
- Carry out various ad hoc HR projects and other duties, as assigned
This is a full-time position based in IRAP’s New York City office with occasional travel to other sites where IRAP is working.
- A Bachelor’s degree from an accredited institution or proven competency in Human Resources, including such areas as employee relations, professional development, recruitment and retention, HRIS, and labor relations
- Prior experience in an organization with staff in multiple countries is highly desirable
- Strong communication and collaboration skills, with a proven ability to work with colleagues across multiple international offices and other programmatic and operational departments
- Commitment to fostering a diverse, equitable working environment, and to being a participant and leader in the organization’s anti-oppression efforts
- Exceptional interpersonal, communication, and organization skills
- Ability to think creatively and to exercise judgment, discretion, and neutrality in employee relations matters
- Ability to work individually in self-directed manner, and as part of a team with a wide range of responsibilities
- Excellent knowledge of employment laws and regulations
- Confidence in participating in labor/management relations
- Knowledge of HR practices and/or language proficiency in Arabic, French, German is a plus
- Knowledge of Human Resources Information Systems is preferred
- Experience working with a PEO (Professional Employer Organization) is a plus
- Must be based in New York City and willing to travel internationally
Please submit a cover letter, resume, and a list of three references at this link. Review of applications will begin the week of July 15.
Salary: $65,000 – $85,000, commensurate with experience
IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession. IRAP offers a competitive salary and excellent benefits including healthcare and retirement plans, a flexible work schedule, and vacation and sick leave.