Employment Opportunity

IRAP is currently accepting applications for our Intake and Legal Information Caseworker.

Intake and Legal Information Caseworker

About IRAP
The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization that provides free and comprehensive legal services to people we serve through registration, protection, and resettlement processes.

IRAP operates offices in the U.S. (New York City), Jordan (Amman), and Lebanon (Beirut). Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multi-national corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights in the U.S. and internationally. IRAP has over 50 full-time staff, the majority of whom are based in the New York City office, with others working in field offices in Jordan and Lebanon or remotely. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues. 

IRAP’s legal department includes over 25 staff who provide individual legal assistance to refugees and other displaced people around the world. Since IRAP’s establishment, we have helped to resettle more than 4,000 individuals to 18 countries.

The Intake and Legal Information (ILI) team, part of IRAP’s legal department, consists of a manager, three caseworkers, and a coordinator located across our Beirut, Amman, and NYC offices. Our work is centered on screening potential clients, providing legal advice, and providing legal assistance in UNHCR processes. 

IRAP is seeking two Intake & Legal Information Caseworkers to join the Intake & Legal Information Team in our Beirut, Amman, or New York office. This is an exciting opportunity for an individual interested in refugee, human rights, and immigration/international law, and to be part of a growing agency that makes an impact on the lives of refugees.

The Intake & Legal Information Caseworker will be trained by and report to IRAP’s Intake & Legal Information Manager. The Caseworker’s primary role is screening and responding to inquiries for assistance, supporting the development of screening tools, facilitating legal counseling by IRAP attorneys, and coordinating intakes with potential clients. The Caseworker will also handle direct casework with potential clients including conducting intake interviews with refugees, drafting and submitting intake forms, and completing follow-up interviews and other assignments. 

Start Date: August 1, 2019 (preferable)

Primary Responsibilities (70%)

  •     Screen and respond to inquiries from individuals requesting assistance in refugee resettlement and other immigration processes.
  •     Under the supervision of appropriately accredited IRAP staff, facilitate the provision of legal counseling and information to refugees and Special Immigrant Visa (SIV) applicants.
  •     Coordinate assignment of intakes to staff, interns, and volunteers.
  •     Support the ILI team’s development of automated systems for screening individuals for potential assistance.
  •     Use IRAP’s database to create and maintain appropriate case records.
  •     Other duties as assigned.

Casework (30%)

  •     Conduct intake interviews with refugees and/or other vulnerable persons remotely or in-person in English, Arabic, or Farsi/Dari
  •     Draft and submit client intake forms and referrals for submission to UNHCR or other entities
  •     Liaise with IRAP’s partners on behalf of refugees requesting assistance
  •     Other duties as assigned

Open to a candidate who wishes to work from our Beirut, Amman, or New York offices. Applicant must have work authorization in the desired location.


  •     1–2 years of professional experience in a field related to legal aid, refugees, or vulnerable populations
  •     Formal writing abilities in English required
  •     Formal writing abilities in either Arabic or Farsi/Dari required
  •     Proficiency in a third language relevant to IRAP clients is preferred; for example: Spanish, Somali, Pashto, Kurdish, etc.
  •     Ability to enter, record, and track data accurately across multiple data management systems
  •     Strong research and analytical skills
  •     Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations
  •     Prior personal or professional experience with refugees, immigrants, or immigration or refugee law preferred
  •     Ability to be sensitive to and work well with survivors of trauma and violence, and maintain confidentiality and other applicable ethical rules at all times
  •     Proficiency with Microsoft Suite and Google Suite

Application Instructions
Please submit a cover letter, resume, a short English writing sample (3–5 pages), a list of three references, and either a short Arabic writing sample (3–5 pages) or, if bilingual in Farsi/Dari rather than Arabic, a Farsi/Dari writing sample using the application form available here. Applications submitted without an Arabic and/or Farsi/Dari writing sample will not be considered. Review of applications will begin immediately and continue on a rolling basis.

Please indicate in your application which location you are applying for, and confirm that you have work authorization for that location.

Only qualified applicants will be contacted for an interview, test of their language proficiency, and a simulation exercise.

IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.

IRAP offers a competitive salary and excellent benefits including family health, dental and vision benefits with no employee-paid premiums, a retirement plan with an employer matching component, and twenty days of vacation, five personal days, and twelve sick days per year.