The International Refugee Assistance Project (“IRAP”) is a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced people around the world. We are the leading organization that provides free and comprehensive legal services to people we serve through registration, protection, and resettlement processes.
IRAP operates offices in the U.S. (New York City), Jordan (Amman), and Lebanon (Beirut). Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multi-national corporations, and law students who have created IRAP chapters across the United States and Canada. Through this work, we aim to assist refugees and other displaced people to find safe passage and to transform the landscape of refugee rights in the U.S. and internationally. IRAP has over 50 full-time staff, the majority of whom are based in the New York City office, with others working in field offices in Jordan and Lebanon or remotely. We are a nimble organization staffed by an innovative and collaborative team that is committed to high standards of quality and close partnerships with our clients, peers, and colleagues.
Our Beirut Office consists of two staff attorneys, a humanitarian assistance coordinator, an office manager, and our three-person Intake & Legal Information team. Our Middle East Field Director, Alternative & Complementary Pathways Director, and Data Director are also based in our Beirut Office. Our work is centered on providing remote and in person legal assistance with refugee resettlement through UNHCR and relocation through alternative pathways.
IRAP is seeking a casework coordinator to support the work of our team in our Beirut, Lebanon office. The casework coordinator will primarily be responsible for long term case management following the formal submission of materials and applications on behalf of our clients. This will include conducting check-in calls with clients, receiving updates from clients, drafting supplementary submissions, and managing client case files. The casework coordinator will also manage the Beirut office’s intake docket and will sometimes conduct screening and intake interviews. The position reports to the Lebanon Program & Operations Director.
This is an exciting opportunity for an individual interested in refugee, human rights, and immigration/international law, and to be part of a growing agency that makes an impact on the lives of refugees.
- Manage post-submission client caseload check-in schedule
- Serve as main point of contact for clients who have updates for IRAP after the formal submission of their application to an adjudicator
- Manage intake docket, including assigning intakes to staff and volunteers on the basis of urgency level and geographic location, and providing applicants with key information ahead of their interviews
- Conduct client screening and intake interviews, over the phone and in person
- Organize/update case files and maintain client file database
- Provide logistical support in coordinating with staff, volunteers, interpreters, clients, partner organizations, and government and UN agencies
- Draft intake reports, correspondence, and other documents as needed
- Attend occasional trainings, capacity-building meetings, and other events relevant to human rights and refugee issues
- Other duties as assigned
- BA or equivalent work experience required
- Arabic fluency required, native speaker level preferred
- Fluent in spoken and written English
- Ability to be flexible in a fast-paced and high-pressure work environment
- Highly organized and motivated with excellent time management skills
- Able to multitask and manage a high volume workload
- Strong interpersonal and communication skills
- Sensitivity to client empowerment and to working with clients of all backgrounds, including LGBTI clients, survivors of trauma, and other vulnerable populations.
- Prior nonprofit/NGO employment is a plus, especially in the international humanitarian context
- Proficiency with Microsoft Suite and Google Suite
Please submit a cover letter, resume, and contact information for three references using the application form available here. Review of applications will start on July 22 and will continue on a rolling basis until a hire is made. Applicant must have work authorization in Lebanon.
IRAP believes that diversity is critical to fostering a strong workplace and serving our clients well. We strongly encourage applications from people with lived experiences in the communities that we serve, members of other marginalized communities, and individuals whose identities are underrepresented in the legal profession.
IRAP offers a competitive salary and excellent benefits including health insurance, a flexible work schedule, and vacation/sick leave.