IRAP is currently accepting applications for the following positions on a rolling basis. Please review each description for specific details on how to apply.

Operations Coordinator - New York City

About IRAP

The International Refugee Assistance Project (“IRAP”) is the first organization to provide free and comprehensive legal representation to refugees through the registration, protection, and resettlement processes. We are a dynamic and growing legal, policy, and advocacy organization that works to develop and enforce a system of legal and human rights for refugees and displaced persons around the world.

IRAP operates offices in New York, Jordan, and Lebanon. Our legal services are supplemented by a corps of pro bono lawyers from leading U.S. and international law firms and multi-national corporations, and law students who have created IRAP chapters at 28 universities in the United States and Canada.

IRAP believes in action, accountability, innovation, and candor. We are nimble, collaborative, and nonpartisan, and believe in the power of individuals to change their own circumstances. IRAP was founded in 2008 by a group of Yale Law students with a vision to change the status quo of global refugee processing in order to assist the most vulnerable refugees.


IRAP is seeking an Operations Coordinator to work in our New York City office.  The Operations Coordinator will serve as the second generalist in IRAP’s ops department. The position will include aspects of finance, HR, admin, and tech – but the focus can move depending on the right candidate’s experience and goals.  Skills and experience will be evaluated on a sliding scale and applicants are not necessarily expected to take on all of the responsibilities listed. The title and salary are flexible dependent on the successful candidate’s experience and skills. Regardless of level, the person in this position should be excited about working at a mission-driven non-profit that’s nimble, nonpartisan, and undergoing rapid change. The position reports to the Director of Operations.

This is an exciting opportunity to be part of a growing agency that makes an important impact on the lives of refugees.



  • Liaise with bookkeepers for budget requests
  • Process reimbursements and check requests
  • Assist with overseas payroll and finance including wire transfers
  • Handle online banking for the organization
  • Manage transition with bookkeepers to new financial software
  • Act as primary point of contact/client for IRAP’s bank
  • Create budgets for the organization
  • Assist departments in budgeting and financial management
  • Handle confidential financial and personnel information

Human Resources

  • Create, maintain, and update employee records containing confidential personnel information
  • Create org charts using employee records
  • Assist departments with scheduling interviews, reference checks, and resume screening
  • Direct employee questions about benefits, insurance, etc., to the appropriate person
  • Act as the point person with insurance companies and/or PEO
  • Draft human resources document templates (such as offer letters)
  • Coordinate IRAP’s efforts to hire and retain staff through an anti-oppression lens
  • Make recommendations to the management team regarding benefits purchases
  • Lead organization-wide performance management and review processes

Office Administration & Tech

  • Assist the Director of Operations with research and preparation of reports, spreadsheets, and other documents
  • Take notes in some meetings
  • Lend a hand to other departments for events or large projects
  • Research pricing and vendors for purchases
  • Assist with office and technology procurement
  • Office Morale leader! Assist with coffee & snacks, planning events, researching and launching new benefits, and coordinating perks for employees
  • Coordinate conference call lines, conference rooms, and calendars
  • Pull reports from our case management system
  • Check our case management system for errors and bad data
  • Manage the implementation of a new CRM database
  • Lead the organization of our annual Student Summit each October
  • Assist with planning our annual staff retreat each summer
  • May manage staff
  • Partner with IT on design and implementation of data security goals
  • Lead onboarding for new hires
  • Analyze salary structure



  • Previous operations, finance, or human resources role and/or previous non-profit experience
  • Excellent attention to detail
  • Amazing follow up in person and on email
  • Great tech skills (especially in the cloud!)
  • Ability to be flexible in a fast-paced and high-pressure work environment
  • Must be highly organized and motivated, able to multi-task, manage a high volume workload, and have excellent time management skills
  • Strong research, writing, and analytical skills
  • Strong interpersonal and communication skills; comfortable working with diverse populations
  • Good at working on teams


  • Previously worked or lived in the Middle East
  • Familiarity with refugee issues (including life experience)
  • Experience with Fund EZ finance software
  • Experience with legal case management software (especially Podio)
  • Professional working proficiency in Arabic
  • Other language skills (especially languages spoken by refugees)
  • CPA/finance education or certification
  • Human Resources Certification
  • Salesforce or other CRM management experience
  • Previous experience as a financial manager or CFO
  • Previous experience with managing benefits & insurance and/or working with accountants and/or auditors and/or selecting and managing installation of a CRM database
  • Event planning expertise

Application Instructions

Please submit a cover letter, resume, short writing sample (3-5 pages), and a list of three references using the application form available here.

IRAP is an equal opportunity employer and welcomes applications from diverse candidates. IRAP offers a competitive salary and excellent benefits including health and retirement plans, a flexible work schedule, and vacation/sick leave.